Butler Graylyn Conference Center

Job Description Summary

Under general supervision, greets guests in the lobby of the Manor House and fulfills hospitality requirements of all visitors during Graylyn operating hours. Provides service and assistance for all Conference Center guests.

• Greets guests and provides general information to guests throughout their stay regarding room assignments, maintenance issues, food service, and transportation issues. Delivers requested items to guest rooms, such as gift baskets, etc. Maintains the highest level of guest relations.
• Assists guests with luggage and other personal items. Arrange reservations, tee times, appointments, etc. for guests.
• Tracks airline changes, concerning arrival and departure information and confirms flight schedules.
• Provides tours of the property to share the history of the estate with guests. Understands property layout and has a base knowledge of the history.
• Assists with guest transportation. Provides guests with directions on/off the property.
• Maintains fuel levels for fleet vehicles and completes weekly fleet inspection reports.
• Communicates with guests and staff via phone, radio, and face‑to‑face contact.
• Completes tickets for billing purposes.

• High school diploma or GED and one‑year related experience, or an equivalent combination of education and experience.
• Ability to interact with guests in a friendly and professional manner.
• Ability to organize workflow and coordinate activities.
• Ability to maintain effective customer relations.
• Excellent interpersonal, communication, and time‑management skills.
• Proficiency in Microsoft Office, the Internet, and other relevant software.
• Knowledge of campus history and guest room features (training available).
• Knowledge of Winston‑Salem city roads, directions, and surrounding areas.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to meet the requirements of the University's automobile insurance policy.

• Hospitality experience.

• Medium work:
  Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.
• Physical activities include stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.
• The worker is required to have visual acuity to operate motor vehicles.
• 90% of working hours will be standing or walking.

• The worker will be subject to both environmental conditions: activities occur both inside and outside.

Full time

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, expression, genetic information, disability, and military or veteran status.

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