CX Interaction Designer

Job Title: CX Interaction Designer

Location:
Winston Salem NC

Duration: 6 + months Contract

• Responsible for developing and executing customer experience solutions for online applications and Web sites.
• Accountable for creating the most complex industry-leading user interface design solutions.
• Leading teams of customer experience professionals defines and deploys interaction design strategies.
• Serves as design "advocate" with the ability to forecast and assess industry trends and their impact on the company's product design alternatives.
• Establishes and promotes design guidelines, best practices and standards.
• Accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company.
• Builds and enhances strong working relationships within the information / interface design function and community outside of the company.
• Demonstrates ability to work effectively across relevant units and with company leaders.
• Provides product usability, evaluation and support to product development teams.
• May oversee work performed by others and serves as mentor to the direction of the unit while not managing people.
• Presents and defends designs and key milestone deliverables to peers and executive level stakeholders.
• Leads customer experience strategy for platforms and products; influences roadmaps and business decisions by providing customer experience considerations; participates in roadmap planning and virtual teams; represents customer experience and ICS to our partners.
• Serves as SME for all aspects of customer experience.
• 8+ years’ experience in communications, human factors, information sciences, graphic and visual arts.

• Candidates should be well versed in developing user interface designs for ERPs or comparable software environments.
• Position requires 3-5 years of experience working with business requirements and functional design specifications to develop ERP application UI designs.
• Candidate must be comfortable working as part of a greater team of business and technology partners to iteratively build application modules.
• Candidates are not required to possess ERP application development skills.
• The UX Designer will be partnered with a usability researcher and technical writer to deliver application user experience findings and recommendations.

• 3-5 years of experience working with business requirements and functional design specifications
• well versed in developing user interface designs
• experience in communications, human factors, information sciences, graphic and visual arts.