Desktop Technician

Desktop Technician

The Cook & Boardman Group, LLC – Winston‑Salem, NC

A Desktop Technician manages the lifecycle of IT hardware equipment, ensuring provisioning, maintenance, and decommissioning processes run smoothly. Responsibilities include provisioning hardware, conducting device checks, managing inventory and returns, prioritizing ticket requests, and delivering exceptional customer service.

• Provision hardware equipment for associates (laptops, desktops, cell phones, desk phones, tablets, etc.) within the scope of IT Services.
• Complete device checks to ensure all outgoing devices have required software and security tools installed per standard operating procedures.
• Maintain accurate IT asset inventory logs for all deployments and returns.
• Manage onsite IT inventory levels and replenishment.
• Handle equipment reclaim processes from field locations, ensuring timely return of assets.
• Process all mail directed to IT Services.
• Ensure IT office space cleanliness and organization of IT closet stock.
• Test, refurbish, warranty, decommission, and recycle endpoints or IT equipment returned from the field.
• Coordinate with third‑party vendors to ensure warranty repairs or replacements are handled timely.
• Contribute to standard image updates, needs, and issue resolutions.
• Prioritize and manage ticket requests via the ticketing system.
• Document progress for each support request or project assigned.
• Identify trends and document routine resolutions.
• Provide excellent customer service to colleagues via phone, email, and in‑person.
• Perform tasks during the weekly maintenance window(s) as required.
• Assist with recurring day‑to‑day operations of all IT systems.
• Participate in continuous improvement initiatives for inventory management and endpoint lifecycle.
• Offer in‑person support to associates visiting the IT office for assistance or onboarding.
• Provide remote support to associates for projects, rollouts, or objectives.
• Engage in IT projects as identified.

The physical demands described are representative of those required to perform the essential functions of this position. The employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.

This position operates primarily in a professional office environment and routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Comprehensive benefits: health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work‑life balance: generous paid time off for rest, family, and self‑care.
• Career growth: continuous learning, mentorship, and leadership training including access to C&B University, our in‑house development program.
• Supportive culture: innovation, creativity, and teamwork are at the heart of everything we do.

Entry level

Full‑time

Information Technology

Construction