Chief Information Officer

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates:
Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Chief Information Officer (CIO) is responsible for defining, leading, and executing Truliant’s technology and enterprise data strategy to support business goals, regulatory compliance, and operational excellence. This role oversees all aspects of information technology, cybersecurity, data governance, analytics, and digital transformation, ensuring the organization’s technology and data capabilities drive superior member service, innovation, and business growth.

The CIO ensures alignment between IT, data, and business strategies, fosters a culture of data-driven decision-making, and champions technology adoption and data management practices that strengthen the organization’s competitive advantage.

Essential Functions and Responsibilities

• Serves as a member of the Chief Planning Team (CPT), providing strategic input into technology, data, and analytics plans in collaboration with the CPT, the Senior Management Team (SMT), and the Board of Directors.
• Provides consistent external and internal leadership in discovering, analyzing, assessing, and implementing technologies and data-driven innovations that improve service, efficiency, and competitive advantage.
• Provides long-range observations and guidance to CPT and Board regarding emerging technologies and data practices, including Cloud computing, AI, Blockchain, RPA, API strategy, and enterprise analytics.
• Directs the operations and ongoing development of all IT and enterprise data functions to support growth, operational efficiency, and high member satisfaction.
• Leads Enterprise Business Analysis, application development, data architecture, and analytics teams to support core systems, business intelligence, and strategic initiatives.
• Serves as Chief Information Security Officer (CISO), proactively managing IT risk, cybersecurity, regulatory compliance, and reporting to the CPT and Board.
• Leads enterprise data strategy, governance, and quality programs, ensuring data is accurate, accessible, secure, and ethically managed.
• Oversees data management initiatives, including master data management, metadata management, and analytics modernization to enable actionable business insights.
• Partners with business units and leadership to drive data-driven decision-making, predictive analytics, and AI adoption for strategic advantage.
• Enables and implements RPA and AI initiatives, leveraging best practices to support digital and self-service channels.
• Oversees digital platforms, IT infrastructure, and enterprise applications to enable seamless digital transformation.
• Provides guidance in budgeting, long-range planning, innovation, IT and data strategy, next-gen technology adoption, and service quality for all direct reports.
• Participates in developing the Credit Union’s Strategic Plan, Annual Business Plan, and Operating Budget, including the IT and data budget aligned with strategic objectives.
• Provides guidance to integrate with Fin Techs and partners to simplify, optimize, and enhance service delivery.
• Facilitates alignment and collaboration by sharing goals and expectations that support interdepartmental cooperation and enterprise-wide data usage.
• Engages with the broader IT and data community to remain current on evolving technology, governance, and analytics best practices.
• Embraces and models Truliant’s commitment to improving member-owners’ lives and provides leadership in community engagement.
• Actively promotes the mission of the Credit Union internally and externally, ensuring the organization’s technology and data strategy support its core mission.

Other Duties and Responsibilities

• Assists with other tasks and projects as…