Program Manager, Qualtrics​/Platform

Program Manager, Qualtrics/Employee Experience Platform

Join KPMG US to lead end‑to‑end delivery of Qualtrics‑based surveys, develop governance over HR brand, partner with HR, IT, and business leaders, and build reporting frameworks to track engagement and program impact.

• Lead the end‑to‑end delivery of Qualtrics‑based surveys including planning, execution, and optimization by defining program scope, objectives, and success metrics.
• Deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM‑EX (Engagement, Lifecycle, 360) while ensuring compliance with data privacy and security standards.
• Oversee and maintain governance over the HR brand, manage demand and develop a prioritized roadmap of deliverables.
• Partner with HR, IT, and business leaders to align survey initiatives with organizational goals and regularly update senior leadership on program status, risks, and outcomes.
• Develop reporting frameworks and dashboards that track engagement and program impact.
• Identify and implement opportunities for automation and integration with HR systems such as Workday and Service Now, while establishing governance frameworks and best practices for effective survey lifecycle management.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

• Minimum five years of recent experience in program management within HR Tech or related domain.
• Bachelor’s degree in HR, business, or relevant work experience. PMP, Agile, and Qualtrics certifications preferred. Minimum high school diploma or GED required.
• Strong knowledge of employee experience frameworks and HR analytics.
• Hands‑on experience with Qualtrics XM‑EX (Engagement, Lifecycle, 360) including survey logic, workflows, dashboards.
• Familiarity with APIs, Webhooks, and integrations (Salesforce, Jira, BI tools).
• Proficiency in data analysis tools (Excel, SPSS; SQL preferred).
• Strong leadership, stakeholder management, organization and communication skills; ability to manage multiple projects in a fast‑paced environment.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG will not sponsor U.S. work visas for this opportunity.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, nationality, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state and local laws.