Electronic Deposit Services Specialist

Join to apply for the Electronic Deposit Services Specialist role at Allegacy Federal Credit Union

At Allegacy, there is a common thread that runs through all of us. It is our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee is accountable to living out our brand in meaningful ways as our beliefs, behaviors, and the benefits we share motivate our actions. This position is responsible for performing essential electronic deposit related tasks timely and accurately to drive member confidence and satisfaction.

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members in alignment with our Brand Culture.
• Meet or exceed established service goals for handling internal phone calls and processing Service Desk requests.
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Process wires – business and consumer.
• Process ACH files, exceptions, and reclamations.
• Process paper payroll files.
• Work positive pay exceptions.
• Perform debit bank/transfers maintenance.
• Process and monitor instant payments.
• Proactively identify opportunities that drive process or product efficiencies.
• Other duties as assigned.

• Ability to conduct business in a professional manner, exercising personal discretion and independent judgment.
• Ability to handle multiple tasks simultaneously.
• Strong attention to detail.
• Strong communication, problem solving, and time management skills.
• Ability to learn new skills sets efficiently.
• Ability to work in a team environment with all levels of management, employees, and members.
• Willingness to adjust schedule, including overtime, to ensure that all team tasks are completed within SLAs.
• Proficient knowledge of Microsoft products, Word and Excel with the ability to create, manage, and modify spreadsheets.

Education and Experience

• High school diploma required.
• One to two years of customer service/operations experience.
• Knowledge of BSA and Deposit related regulations preferred.
• Financial Institution or Credit Union experience preferred.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Engineering and Information Technology