Sr Manager Quality Improvement

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

Manages quality activities within an assigned product category and quality program portfolio to ensure product quality, regulatory compliance, and operational effectiveness. Partners with cross-functional stakeholders to execute quality strategies, drive continuous improvement, mitigate risk, and strengthen quality system performance. Develops team capability and delivers quality objectives aligned with business priorities and quality strategies established by senior leadership.

• Lead the execution of quality strategies, objectives, and continuous improvement initiatives across manufacturing operations, products, and quality programs.
• Manage and develop a high-performing Quality team through coaching, training, performance management, and capability-building initiatives.
• Ensure compliance with regulatory, industry, and company quality requirements through effective quality management systems and governance processes.
• Drive quality investigations, CAPA activities, nonconformance management, change control, and root cause analysis to improve product and process performance.
• Lead audit readiness activities, support inspections, and apply strategic and risk-based thinking to anticipate emerging quality issues, understand upstream and downstream impacts, prioritize work based on business risk, and drive preventive actions.
• Monitor quality metrics and trends, implementing corrective and preventive actions to enhance operational effectiveness and product quality.
• Partner with cross-functional stakeholders to support business objectives, optimize resources, and drive data-informed decision‑making.

• Bachelor’s degree in quality, Engineering, Operations, Manufacturing, Supply Chain, Business, or related field of study and 7+ years of related work experience OR Associate degree in a related field of study and 9+ years related work experience.
• Progressive experience in Quality, Manufacturing, Regulatory, Engineering, Supply Chain, or related operational environments.
• Experience supporting quality management systems, compliance programs, audits, inspections, and risk management activities.
• Experience driving continuous improvement and problem‑solving initiatives using data and quality metrics.
• Experience developing employees, improving team effectiveness, and delivering business results through others.
• Strong knowledge of quality standards, regulatory requirements, compliance practices, and manufacturing or operational quality environments.
• Demonstrated proficiency in structured problem‑solving methodologies, including 6W2H, Fishbone or Ishikawa analysis, Why‑Why Analysis, Cause‑and‑Effect Analysis, root cause analysis, and corrective and preventive action.
• Demonstrated ability to lead quality programs, audits, inspection readiness activities, and process improvement initiatives.
• Strong analytical skills with the ability to interpret quality and operational data to drive informed decisions and business performance.
• Proven experience collaborating across cross‑functional teams, influencing stakeholders, and building alignment to achieve quality and operational objectives.
• Demonstrated ability to lead performance discussions, facilitate investigations, communicate risks to senior leaders, and translate technical findings into clear business implications and…