Public Safety Telecommunicator

Join to apply for the Public Safety Telecommunicator role at University of North Carolina School of the Arts
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Base pay range: $19.00–$25.00 per hour.

• Perform technical communications work in support of public safety operations.
• Operate the telecommunications console, multi‑line telephone, and P25 radio equipment to receive emergency and non‑emergency calls and alarm reports.
• Accurately obtain, relay, and record caller information under stressful conditions.
• Dispatch police, fire, and emergency medical units, prioritizing and coordinating response according to established procedures.
• Maintain contact with all units, provide status updates, and conduct radio checks.
• Record and log all calls in the computer‑aided dispatch system, complete required reports, and prepare surveillance playback.
• Conduct individual and mass emergency notifications through the university’s outside emergency notification system, e‑mail, phones, and other mechanisms.
• Perform additional duties supporting the Police Department, including clerical, receptionist, facility work orders, parking questions, driver verification, and other general service calls.

Required Qualifications

• High School diploma or equivalent.
• Demonstrated ability to work under pressure and in high‑stress situations.
• Certification as a Division of Criminal Information (DCI) computer operator or ability to achieve certification within 45 days of employment.
• Basic Telecommunicator Certification from the North Carolina Criminal Justice Training and Standards Commission or ability to achieve certification within one year of employment.

Preferred Qualifications

• Additional education or experience for progression to Journey and Advanced levels.
• Prior experience in a public‑safety telecommunication center.

Technical Knowledge

Understanding of telecommunication systems, information technology, and general operations of public safety organizations; knowledge of campus layout.

Data and Records Administration

Apply established formats, ensure data quality and accuracy, compile reports, and maintain filing and records systems.

Communication (Oral & Written)

Expertly listen to and respond to callers, using clear and calm language, appropriate codes, and telecommunications terminology.

Office/Telecommunications Technology

Demonstrate expertise in using equipment, databases, and related software.

Problem Solving / Crisis Management

Identify issues quickly, provide immediate guidance, and understand when to refer emergent calls to the 911 center.

The University of North Carolina School of the Arts is an equal‑opportunity and affirmative action employer. All qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetics, national origin, race, religion, sex, sexual orientation, or veteran status. Final candidates are subject to criminal background checks.

Applicants needing assistance with the application process may contact:
suttonar