Service Technician - Repair Service

Location:

Winston Salem, NC

Schedule:

Monday-Friday

Compensation:
Hourly, based on experience

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

We take ownership of every challenge and go above and beyond to exceed expectations.

We respond quickly and decisively — because our customers’ time matters.

Trust is earned through consistency, accountability, and doing what’s right.

We never stop learning, growing, and improving how we work.

We’re hiring a Service Technician who enjoys hands‑on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining Southern Carlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

• Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
• Perform preventative maintenance and ensure tools meet safety and performance standards
• Provide hands‑on training to customers on proper tool operation and care
• Process service orders, parts requests, and required documentation accurately
• Partner with sales and operations teams to resolve customer issues
• Assist with customer orders and counter support as needed
• Maintain a clean, safe, and organized service area
• Deliver friendly, professional, and solutions‑focused customer service

• Experience repairing pneumatic, electric, or construction power tools preferred
• Mechanical aptitude with strong troubleshooting skills
• Construction, industrial supply, or related industry experience a plus
• Customer-first mindset with strong communication skills
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• Basic computer proficiency
• High school diploma or GED required
• Willingness to learn and retain technical product knowledge

Consistent Hours – Daytime schedule, Monday–Friday

Positive Culture – Team-oriented, respectful, and supportive environment

Career Growth – Training and advancement opportunities

Competitive Benefits, including:

• Health, Dental, and Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

• Respect – We treat everyone with kindness and fairness
• Integrity – We do what’s right, always
• Teamwork – We win together
• Family Feel – A nationwide company with a local, community-driven culture