Peer Support Specialist; Murphy, NC​/Hybrid

The Certified Peer Support Specialist provides outreach, engagement, recovery mentoring, service navigation, and social determinants of health support to adults with substance use disorders and co-occurring mental health conditions participating in the Integrated Community-Based Telehealth program. This position helps participants connect to treatment, recovery supports, telehealth services, primary care, and community resources while promoting engagement and continuity of care, especially for justice-involved individuals and people living in rural communities.

• Conduct outreach and engagement activities for referred and enrolled participants using phone, telehealth, office-based, and community-based methods.
• Provide recovery mentoring and strength-based support consistent with the Certified Peer Support Specialist role and recovery-oriented systems of care.
• Maintain regular contact with participants between clinical visits to improve engagement, reduce barriers, and support continuity in treatment and recovery activities.
• Assist participants with appointment preparation, reminders, transportation coordination, and telehealth troubleshooting to reduce delays and no-show rates.
• Complete or support structured social determinants of health screening early in the enrollment process and document identified needs in the electronic health record.
• Coordinate linkage to housing resources, food assistance, transportation supports, employment resources, identification assistance, and other community-based services.
• Support participants involved with justice systems through pre-release or immediate post-release engagement and connection to telehealth and treatment services whenever possible within seven days.
• Collaborate with clinicians, medical providers, referral partners, TASC-related systems, and community agencies to facilitate warm handoffs and coordinated service delivery.
• Participate in individualized service planning by contributing peer-informed goals, barriers, strengths, and support strategies.
• Document outreach contacts, peer interventions, referrals, linkage activities, and follow-up outcomes in the agency electronic health record in a timely and accurate manner.
• Maintain current knowledge of county-specific resources, referral pathways, and partner contacts to support effective community navigation.
• Participate in supervision, team meetings, training, and quality improvement activities as assigned.

• High school diploma or equivalent required; associate or bachelor’s degree in human services or related field preferred.
• North Carolina Certified Peer Support Specialist credential required, or eligibility to obtain certification within the timeframe established by the agency.
• Lived experience with recovery and the ability to use that experience appropriately to benefit others.
• Experience working with individuals affected by substance use, co-occurring disorders, justice involvement, or significant social determinants of health barriers preferred.
• Ability to work effectively with diverse populations in rural and underserved communities.
• Basic computer skills and ability to use electronic health records, telehealth platforms, email, and mobile communication tools.
• Valid driver’s license, reliable transportation, and ability to travel within assigned counties, if required by the position.