Service Advisor

SUMMARY

Hill Nissan is looking for experienced Service Advisors to join our Service Team. Service Advisors/Automotive Service Consultants interpret customers needs for the mechanics. Start your career with Nissan today !

What we offer:

Medical, Dental and Vision Insurance

Life Insurance

Accidental Insurance

401K Retirement Plan

Gym Membership

Employee purchase program

Responsibilities

* Greets customers promptly

* Obtains customer and vehicle information

* Clearly reports all vehicle symptoms as described by the customer

* Determines and recommends needed maintenance base on age, mileage, and vehicle history

* Prepares complete and accurate estimate of cost for labor and parts

* Establishes follow-up time

* Monitors the progress of each vehicle throughout the day, updating customers frequently

* Verifies that final invoice reconciles with work performed on the repair order

* Explains all completed work and charges to customers

* Schedule service appointments

* Test drive vehicles with customers to identify concerns

* Communicate with customer when additional service work is recommended

* Follow up with customers 24 Hrs. after service visit

Qualifications

* Minimum 1 year experience in a service advisory role

* Knowledge of automobiles

* Positive attitude

* High volume mentality

* KPI focused

* Reynolds and Reynolds experience preferred

* Valid drivers license

We are an Equal Opportunity Employer and a Drug Free Workplace