Customer Support Specialist

Customer Support Specialist – Winter Haven, FL

Professional Office Services, Inc. is seeking a Customer Support Specialist to join our Winter Haven, FL team. The position is full‑time Monday through Friday 8:00 am–4:30 pm (Eastern Time).

Starting hourly rate $18.00 to $20.50 per hour, commensurate with experience, and an opportunity to earn two salary increases during the first year.

• Effectively communicate with customers and sales reps to build productive relationships.
• Assist sales reps in keeping customers informed of products and promotions available.
• Act as the link between customers and the organization in the absence of the sales rep.
• Provide best‑in‑class sales support and customer service.
• Provide assistance with product pricing, quoting, and ordering.

• Excellent interpersonal skills (verbal, written, and over the phone).
• Thorough knowledge of the features, benefits, and uses of all POS products.
• Highly self‑motivated team player.
• Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, and Salesforce.

Post‑offer background check and drug screen required. EOE. E‑Verify Employer.

Professional Office Services, Inc. (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. To learn more about our dynamic, privately held corporation, visit