Associate Team Leader

Overview

Associate Team Leader at H&R Block.

Join to apply for the Associate Team Leader role at H&R Block
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Position is seasonal with a flexible part-time schedule during the ramp-up for the tax season and a transition to full-time from January through April.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that supports the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on time, with attention to quality, priorities and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule of 40 hours per week with adaptability based on business needs.
• High school diploma or equivalent, or higher.

At H&R Block, we invest in our people and support their total well-being with benefit offerings to help with health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.

We are committed to a connected culture where trust, care, and connections help everyone belong as part of a larger team. You will work in an environment recognized on Best Companies lists and be supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.