Loan Operations Sr Specialist III - Complex Commercial

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The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary/Objectives

Responsible for the Loan Ops controls of complex commercial loans to include booking new/renewed/modified loans, and all servicing components. Servicing includes, payment processing, loan account maintenance, advanced processing from agent banks, disbursements and rate change communications to participant banks, loan payoffs, etc. This will be performed for the products defined as Specialty Commercial which includes: complex Syndicated and Participated deals, Letters of Credit, ARC and SWAP deals, Franchised lending, Leases, etc.

Partners with Commercial and Middle Market Bankers to assist and be prepared for new deals. Ensures that all manuals and procedures are kept current; keeps up-to-date on all changes to bank policies, procedures, regulations; assist with and support special initiatives or projects, including M&A.

Essential Functions

• Review and interpret executed, critical loan documents (including attorney prepared) that provide terms and conditions for ongoing management of the loan that includes loan billing, disbursements, critical dates, and payoff criteria.
• Board all new, renewed and modified Specialty Commercial loans/lines of credit with a high degree of accuracy and within specified SLAs.
• Perform all required servicing of Specialty Commercial loans: suspense posting, loan payoffs, account maintenance, payment posting, payoff and advance processing from Agent Banks, disbursements/rate changes to participant banks and detailed servicing of SWAP/ARC deals.
• Research and resolve any out of balance issues with Participation, Suspense and SWAP general ledgers related to the servicing of the loans.
• Provide guidance and assistance to Commercial and Middle Market business lines as needed when addressing new deals questions on servicing and/or solutions that establish efficiencies.
• Support projects to establish, test and implement new products and/or lines of business.
• Connect regularly with other teams to build positive, working relationships that promote the bank’s customer focus and respond timely to all inquiries from customers, lenders/LOAs, and other bank personnel.
• Assist commercial business partners in resolving issues and exceptions.
• Review and maintain various departmental reports in order to identify trends or areas of concern.
• Participate in conversion related activities as needed. This will include data collection, process discussions, data mapping, testing phases, production conversion, and post-conversion monitoring, etc.
• Actively engages in personal development by identifying and pursuing resources needed to improve performance.
• GALLUP 12 / Culture / Leadership - Effectively coaches and develops employees to perform at the highest level. Has direct, frequent and ongoing communication through one on one meetings and regular department meetings. Delivers performance reviews in a timely manner. Creates an engaged workforce by fostering collaboration within their team and their internal and external customers/partners. Creates an enjoyable work environment by being approachable, rational, and…