Senior Registered Client Service Associate- Winter Haven, FL

Senior Registered Client Service Associate – Winter Haven, FL

Job Description

Summary:

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in‑person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.

Job Summary:

Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail‑oriented and creative problem solver to join our growing team. This essential role provides high‑quality, high‑touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members.

• Serve as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with prospective and existing clients via phone, in‑person, virtually, and through mailings.
• Help manage and standardize best practices for various activities: new client onboarding, large client liquidity events, private placement investment monitoring.
• Handle trading of both discretionary and non‑discretionary products, model maintenance and performance tracking.
• Service alternative investments and foreign accounts, including setup and maintenance.
• Participate in live meetings with the Financial Advisor and their respective clients.
• Manage budgeting and tracking of Financial Advisor expenses.
• Create reports to build practice efficiencies, identify key practice performance metrics, and help implement processes to further enhance the team’s performance.
• Onboard new clients, open new client accounts and research client and security information using internal databases and other technologies.
• Ensure key client information and documentation are current with firm and industry requirements, rules and regulations.
• Work independently and within a dynamic team environment to provide crucial support to financial advisors and the branch office.
• Solicit orders from clients at the direction of the Financial Advisor.
• Receive unsolicited orders from clients; may enter unsolicited trades at the direction of the Financial Advisor.
• Assist Financial Advisors with marketing efforts including seminars, mail and other client‑facing events.
• Participate actively in available training/cross‑training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Act as mentor and resource to junior team members; manage team workflow and work toward creating greater operational efficiencies.
• Perform other duties and responsibilities as assigned.

• Company’s working structure, policies, mission, and strategies.
• Managed account platforms.
• General office practices, procedures, and methods.
• Advanced investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Trading terminology.

• Client Relationship Management (CRM) software, or similar contact management software.
• Goal planning software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in‑person, virtual, phone and mail).

• Operate standard office equipment and required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.
• Identify time‑sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast‑paced environment.
• Use…