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Hotel Front Desk Guest Services

Guest Service Agent - Hotel Front Desk Agent

Job in Winter Haven, Polk County, Florida, 33884, USA
Listing for: Murphco of FL
Full Time position
Listed on 2026-01-01
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Position: Guest Service Agent - Hotel Front Desk Agent (FT)

Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel y will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.

When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

As a member of the Front Desk Team, your responsibilities will include:
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy it is or the time of day.
  • Maintain positive guest relations at all times.
  • Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, and promotions, as well as daily house count, expected arrivals/departures, and scheduled group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and etiquette.
  • Process all guest check-ins, verify registration details, and obtain backup information for credit/payment methods, inputting into the system and collecting cash when needed.
  • Coordinate with Bell Person to escort guests and transport luggage.
  • Handle overbooked or walk-in guests appropriately.
  • Accept and record wake-up call requests.
  • Monitor, send, and distribute guest faxes.
  • Communicate guest information such as special requests and amenity deliveries to relevant departments.
  • Resolve discrepancies on room status reports with Housekeeping and match bucket checks to in-house guest ledgers, reporting discrepancies to the manager.
  • Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
    • Education & Experience:
  • High School diploma or GED.
  • One year of previous experience in a similar hotel position preferred.
  • Basic computer skills required.
  • Ability to work a flexible schedule, including weekends.

    • EOE

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