Seasonal Resort Operations Host

Resort Operations Host – Seasonal

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.

• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.

• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.

• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.

• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.

• Enforce attraction safety rules and restrictions, including height and weight requirements.

• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.

• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.

• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.

• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.

• Clean and maintain restrooms, restock supplies, and address issues promptly.

• Ensure walkways and public spaces remain clean, safe, and free from hazards.

• Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.

• Respond to guest requests and address questions or concerns to create a positive experience.

• Identify and report maintenance issues, hazards, or operational concerns to leadership.

• Perform opening and closing routines in accordance with operating procedures.

• Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.

• Liaise with leadership teams to help resolve resort-wide guest issues.

• Maintain health and safety protocols across all areas of operation.

• Monitor guest and team member safety and enforce established safety guidelines.

• Handle incidents or accidents appropriately and report them according to procedures.

• Be familiar with emergency procedures, including responding to ride malfunctions or guest emergencies and locating emergency equipment.

• Identify potential safety hazards and recommend improvements when appropriate.

• Work effectively in busy environments with high noise levels and maintain focus during high-pressure situations.

• Work across various indoor, outdoor, and enclosed environments with varying temperatures and surfaces.

• Exposure to wet or humid conditions and potential food allergens.

• Regular standing, walking, and occasional sitting throughout the day.

• Ability to visually read written materials and safety instructions and complete operational tasks.

• Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.

• Experience in custodial services or commercial cleaning is beneficial but not required.

• Excellent communication, teamwork, and collaboration skills.

• Strong attention to detail and the ability to work independently when required.

• Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.

• Ability to remain calm and professional in high-stress situations.

• Basic math and computer skills are preferred.

• Flexible availability, including evenings, weekends, and holidays, to support resort operations.

• Reliable attendance is an essential function of this role.

USD $15.00/Hr.