Senior Developer SAM or HAM ServiceNow

Senior Developer SAM or HAM Service Now

Capgemini is looking for a Senior Developer to lead the implementation, configuration, and optimization of Service Now ITSM modules for national and international clients.

• Lead and support the implementation, configuration, and optimization of Service Now ITSM modules for national and international clients
• Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions
• Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices
• Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements
• Work closely with cross‑functional teams, including developers, architects, and process owners, throughout the project lifecycle
• Stay current with Service Now platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality
• Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery
• Benefit from a dynamic and supportive environment that encourages professional growth and career development

• Minimum of 5 years of experience managing and configuring Service Now ITSM modules, including Incident, Problem, Change, and Request Management
• Deep understanding of ITIL best practices and their practical application within Service Now
• Strong analytical skills to assess and optimize processes and workflows across ITSM domains
• Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications
• Hands‑on experience configuring workflows, business rules, and client scripts to extend and tailor ITSM functionality
• Experience in process mapping, gap analysis, and continuous improvement of IT service operations
• Fluent in Portuguese and English (both verbal and written); additional languages are a plus
• Structured, organized, and detail‑oriented in your approach to work

• ITIL 4 Practitioner – Change Enablement certification
• Service Now ITSM certification
• Familiarity with App Engine implementation approaches and low‑code/no‑code development within the Now Platform

• Flexible, dynamic work environment with hybrid policy options for better work‑life balance
• Local programs that promote growth, reskilling, and new skills development (Career Acceleration Programs)
• Empowering environment with autonomy, peer relationships, and a high score in monthly employee feedback; competitive compensation, health and life insurance, referral bonuses, and fringe benefits through partner agreements
• Capgemini Portugal is an equal‑opportunity employer that promotes equality and dignity in all aspects of recruitment and employment

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With 340,000 team members in more than 50 countries and a 55‑year heritage, Capgemini delivers end‑to‑end services and solutions powered by AI, cloud, and data.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industries: IT Services and IT Consulting