Senior Developer CMDB ITOM Discovery ServiceNow

Senior Developer CMDB ITOM Discovery Service Now

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• Design, develop, and customize solutions on the Service Now platform for large national and international clients;
• Work across various modules, with a focus on ITOM, CMDB, and Discovery, ensuring alignment with best practices and client needs;
• Collaborate with cross-functional teams including architects, engineers, and business stakeholders throughout the project lifecycle;
• Participate in code reviews, technical design sessions, and solution validation;
• Lead or support integration efforts with third-party systems using APIs;
• Stay up to date with the latest Service Now features and platform capabilities, applying them to improve solution quality and efficiency;
• Take advantage of opportunities for professional development and career growth within a dynamic and supportive environment.

• Minimum of 4 years of hands‑on experience in Service Now platform development, including customization, scripting, and module configuration;
• Strong expertise in CMDB, CSDM, ITOM Discovery, Service Mapping, and Certificate Management;
• Proficiency in JavaScript and Glide API for scripting and automation;
• Experience designing and implementing custom workflows and automated processes;
• Solid understanding of REST/SOAP API integrations with external systems;
• Proven ability in problem‑solving, debugging, and performance optimization;
• Experience working in Agile environments (Scrum/Kanban), with active participation in sprint planning and reviews;
• Fluency in Portuguese and English (both verbal and written); additional languages are a plus;
• Organized and structured in your approach to work, with attention to detail and quality.

• Service Now certifications such as:
• Certified Implementation Specialist – Discovery
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Familiarity with Flow Designer, Integration Hub, and App Engine Studio;
• Experience with UI customization (Service Portal / Employee Service Center);
• Understanding of ITIL processes and their application within Service Now.

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work‑life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
• We promote an empowering environment with autonomy and peers’ relationships among the top scores of our Monthly Employees’ feedback; next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market‑leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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• Mid‑Senior level

• Full‑time

• Engineering and Information Technology
• IT Services and IT Consulting