Customer Technical Project Manager - Market Services

Customer Technical Project Manager - Market Services

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Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities.

Where you can make a difference. Where no two days are the same.

Customer Technical Project Manager (CTPM) is responsible for leading and managing the end-to-end (E2E) technical delivery of complex projects, ensuring the full solution is successfully integrated, validated, and accepted according to the contracted scope.

This role involves coordinating multidisciplinary technical teams and managing all project phases — from pre-sales and technical design through integration, validation, and final customer acceptance.

• Lead and direct the project’s technical functions, including Analysis & Design, Integration, and Verification & Validation.
• Ensure end-to-end technical delivery in alignment with contractual requirements and project KPIs.
• Participate in the pre-sales phase, defining the technical delivery strategy from requirements gathering through final acceptance.
• Define project organization, technical gates, deliverables, tools, and governance model.
• Lead technical execution during implementation and coordinate activities across multiple streams.
• Identify, assess, and mitigate technical risks throughout the project lifecycle.
• Coordinate resolution of critical technical issues, engaging engineering teams as needed.
• Verify Quality of Service (QoS) and solution stability, ensuring compliance with KPIs and SLAs.
• Advise the customer on network evolution and identify up‑scope opportunities within the project.

• 7+ years of experience managing complex, cross-domain, end-to-end technical projects.
• Strong expertise in Telecom Core Networks, Cloud, and Data Center technologies.
• Solid understanding of pre-sales activities, including scoping, estimation, and risk management.
• Proven ability to lead technical teams and coordinate across multiple work streams.
• Strong sense of ownership, accountability, and technical leadership.
• Experience in system engineering, integration, and configuration/change management.
• Capable of working independently, delivering results with minimal supervision.
• Excellent customer interaction and communication skills.
• Experience and knowledge of Nokia products and solutions.
• Prior involvement in pre-sales engagements.
• Experience with public and/or hybrid cloud environments.
• Familiarity with CI/CD automation and Dev Ops practices.

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Hybrid work.
• Career growth central to our mission, with programs and diverse professionals to support you.
• Access valuable training and certifications in cutting-edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Seniority Level: Mid-Senior level

Employment Type: Temporary

Job Function: Project Management and Information Technology

Location: Lakeland, FL

Salary: $59,500.00 - $63,000.00