Senior Major Incident & Problem Manager

A financial services institution in Winter Haven is seeking a Major Incident Manager to oversee the management of all IT major incidents. The ideal candidate will excel in incident management, demonstrate leadership skills, and possess a solid understanding of ITIL processes. Responsibilities include managing communications during incidents, leading cross-functional teams, and ensuring prompt service restoration. Candidates should have a Bachelor's degree in IT and over 5 years of operational experience while showing strong interpersonal skills.
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