Operations Management Trainee

Operations Management Trainee

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. The role requires cross‑functional work across Operations, Asset Management, Sales, Quality, and Rental Management. This fast‑paced program touches every aspect of the business unit. In this role you acquire industry knowledge, skills, and resources to develop your operations and fleet maintenance background.

Carve out your own career path and promote from within based on performance. The ideal path of progression is an Ops Supervisor.

Shop Location
- Winter Haven, FL Shift/Schedule
- Monday through Friday Salary
- Paid Weekly! Summary

You thought that was it? Competitive pay, fast growth, full benefits package, 401k employer match, PTO, discount on shares, and recognition by Women in Trucking, Fortune Magazine, and Inbound Logistics. Largest EV footprint in the U.S. Verizon’s “Supplier Environmental Excellence Award” earned by Ryder.

Essential Functions

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated

No

Job Category

Operations and Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long‑term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

56k

Benefits

Comprehensive health and welfare benefits: medical, prescription, dental, vision, life insurance and disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through  Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or .

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