Government Lending Resolutions Manager; FL, GA, AL, VA, NC, SC, TX

Government Lending Resolutions Manager (FL, GA, AL, VA, NC, SC, TX)

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The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary/Objectives

Functions as a Government Lending Resolutions Manager for the Special Assets Department. As a manager, guides and motivates Commercial Resolutions Officers and the Claims Management Team to exceed expectations for case management and resolution while adhering to policies and procedures governing the department. Conducts business development initiatives and contributes to the generation of new business. Also has responsibility for a portfolio of loans and assists the Director of Special Assets with portfolio review, quality assurance, audits, risk identification, procedure changes and other tasks as assigned.

Works with supporting departments such as Credit Analytics, Loan Operations and SBA Loan Servicing and Operations. Success is defined by team and individual efficacy in meeting department goals related to case management and resolution while minimizing expense and loss to the bank, and ensuring compliance with bank policy, procedures and applicable banking regulations.

Essential Functions

• Works with the Director of Special Assets to develop and implement effective strategies for case resolution by the Commercial Resolutions team, with a focus on the SBA and USDA loan portfolios.
• Assists in managing the performance of Commercial Resolutions Officers using coaching strategies to motivate the team and enhance performance.
• Reviews and approves all quarterly CLARs for the SAM government loan portfolio.
• Manages the overall transfer, resolutions, and claim submission process for the SBA and USDA loan portfolio managed by Special Assets.
• Participates and has some oversight of the budgeting process and expense management.
• Participates in establishing goals for the department.
• Consistently evaluates the performance and production of the Government Lending Claims Manager and specialists, providing coaching and feedback to develop solution‑driven strategies.
• Conducts regular one‑on‑one meetings with team members to ensure two‑way communication and a full understanding of processes, procedures, goals, and expectations.
• Utilizes expertise, experience, and knowledge to identify and implement effective strategies and contribute to the success of the Commercial Resolutions and Claims Management teams.
• Creates a positive and collaborative work environment.
• Assists the Director of Special Assets with portfolio reviews, quality assurance measures, implementation and revisions of policy and procedures, adherence to regulatory requirements, and other assigned tasks.

Commercial Resolutions Officer (with emphasis on SBA and USDA loans)

• Perform day‑to‑day management of a portfolio of classified assets, communicating with borrowers by phone, face‑to‑face meetings, and written correspondence.
• Issue past‑due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws when necessary.
• Document collection activities, including borrower calls/meetings and correspondence in the designated system.
• Maintain an orderly e‑file system, ensuring that e‑files are complete and up‑to‑date.
• Effectively manage maturing loans, negotiating renewal/modification terms with borrowers and securing necessary approvals, and clearing any documentation or approval exceptions identified post‑closing.
• Review all assigned loans and develop a resolution…