Program Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Program Manager who wants to make an impact in the lives of others

This program manager will serve our Refugee Services Program. The role is located on site in Winter Haven, FL.

Purpose and Impact:

The Program Manager is responsible for the general day-to-day operations of Program Services in the assigned location, including overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services of the program.

Essential Functions:

• Directly supervises the residential program staff, including program counselor(s), shelter/residential manager, office manager, trainer/quality assurance, and maintenance specialist.
• Monitors daily operations of residential team to ensure client safety and case management progression toward agency’s contract goals
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by LSF, Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.
• Ensures adequate staffing in assigned program areas.
• Responsible for recruiting, hiring, training, and supervising staff.
• Is available by cell phone 24 hours 7 days per week unless on agency approved leave.
• Conducts employee performance evaluations in accordance with the Agency’s talent management plan.
• Meets with each assigned direct report monthly to review team progress toward program goals.
• Participates with Executive Program Director and Associate Vice President of Quality in the formulation of agency policies, procedures, performance improvement initiatives, and with agency CQI activities
• Prepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with LSF policy and procedures, and external oversight agency compliance regulations.
• Attends recommended and mandatory meetings or conferences.
• Monitors case files monthly and goals for each employee to assure compliance with contract requirements.
• Ensures that all job placements and follow-ups are completed on time and submitted for data entry.
• Ensures that files are properly documented before closure.
• Reports regularly to the Program Director all aspects of employee performance/development.
• Interpret data, analyze results from information tracking systems to provide ongoing reports
• Identify, analyze, and interpret trends or patterns.
• Filter and “clean” data by reviewing reports and performance indicators to locate and correct problems.
• Submit program reports on a timely basis that reflect statistical information and activity of the programs.
• Reviews, approves and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Director for final approval (if applicable).
• Work in conjunction with State and local Human Service Agencies.
• Assists the Program Director in writing grants/proposals, outreach, and community development tasks and other special projects
• Conducts outreach, community networking, and development including making presentations to community agencies.
• In the absence of the PD functions in that capacity.
• Perform other duties as assigned.
• Assures assigned programs meet or exceed all contractual, licensing, quality assurance, and fiscal requirements.
• Serves as programmatic liaison to Community Based Care Lead Agencies, Case Management Organizations, Department of Children & Families, Department of Juvenile Justice, schools, social service agencies, and juvenile courts to promote positive, collaborative, and cooperative relationships

Physical Requirements:

• Mobility: Ability to move…