Production Manager

The Production Manager is responsible for leading and overseeing all production operations to ensure safety, quality, efficiency, and customer satisfaction goals are achieved. This position manages production teams across multiple departments, drives process improvements, develops supervisory talent, establishes performance goals, and serves as a key liaison between internal departments, customers, and vendors. The Production Manager is accountable for production planning, employee relations, inventory coordination, reporting, and operational excellence initiatives.

• Direct and oversee daily production activities for the Ancillary, Food Service, and Refrigeration teams.
• Regularly monitor production floor operations to ensure productivity, quality, safety, and efficiency standards are met.
• Establish weekly and monthly production goals utilizing historical performance data, forecasting, and business requirements.
• Maintain and monitor monthly safety training compliance, ensuring all employees and supervisors complete required training within established deadlines.
• Track performance against goals and implement corrective actions as needed.
• Develop and maintain production reports, including weekly, monthly, and annual performance metrics.
• Ensure production schedules align with customer demand and operational capacity.
• Lead, coach, and develop Production Supervisors and production team members.
• Conduct performance reviews for Production Supervisors and provide ongoing feedback and career development support.
• Foster a culture of ownership, accountability, teamwork, and continuous improvement.
• Manage employee relations matters including coaching, conflict resolution, corrective action, and performance management.
• Promote employee engagement and maintain a positive and productive work environment.
• Identify operational inefficiencies and implement process improvement initiatives.
• Analyze production data and trends to improve productivity, reduce waste, and optimize workflows.
• Partner with leadership to drive operational excellence and continuous improvement efforts throughout the organization.
• Serve as the primary production contact for internal stakeholders including:
  Sales, Shipping & Receiving, Inventory Control, Safety, Remanufacturing, Finance.
• Coordinate communication and workflow between departments to ensure smooth production operations.
• Attend and actively participate in management meetings, providing updates on production performance, challenges, and improvement opportunities.
• Oversee inventory accuracy and collaborate with third-party inventory management partners.
• Manage communications with vendors and suppliers to support production requirements.
• Serve as a primary point of contact for customer production-related inquiries and vendor communications.
• Manage customer expectations regarding production schedules, timelines, and order status.
• Develop and maintain positive working relationships with vendors and external business partners.
• Manage cash handling and payment-related systems in accordance with company policies.
• Generate and analyze production reports using SAP and Microsoft Excel.
• Monitor production metrics and provide recommendations based on data analysis.
• Support budgeting and operational planning efforts as needed.

• Strong leadership and people management skills.
• Excellent employee relations and conflict resolution abilities.
• Effective time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to build collaborative relationships across departments and with external partners.
• Results-driven with a focus on accountability and continuous improvement.

• Bachelor's Degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related field preferred.
• Minimum of 3-5 years of experience as a Production Supervisor or equivalent manufacturing leadership role.
• Experience managing production departments
• Proven experience with process improvement initiatives and operational performance management.
• Intermediate Microsoft Excel skills required, including:
  Formulas and functions, Reporting and data analysis, Production metrics tracking; pivot tables preferred
• Experience using SAP or…