Retail Sales Associate WINTER HAVEN - Cypress Gardens Blvd

Retail Sales Associate – Winter Haven – Cypress Gardens Blvd (Avg. $30/hour)

We’re a national Wireless Preferred Retailer with 200+ stores across the U.S. Since ’93, iMobile has been delivering superior service and quality wireless products. As a recognized leader, we deliver solutions & service our customers demand.

To be an iMobile retail associate, you will live & breathe the brand, embrace our Core Values, and be a brand ambassador who creates energy & excitement around our products and services. You will thrive in a fast‑paced, fun environment where customer needs are your first focus.

• Help customers continue their shopping journey across online, in‑store, or through Customer Care.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Side‑by‑side sell personalized solutions beyond a bare‑bones device & service plan.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and your expertise.

Approach service and sales needs with patience, honesty, and empathy.

• Use digital tools to showcase coverage & network performance.
• Explain plans & services that let customers live unlimited, stay connected, and reach further.
• Redefine wireless with device & account inspection, review & troubleshooting.

Complete training on in‑store experience, new skills & processes, system knowledge, and reference resources.

• Collaborate with employees across channels – store leaders, business, & customer service.
• Own the customer experience & resolve issues for a seamless, run‑around‑free environment.
• Identify and handoff small‑business leads.
• Build peer relationships and hold each other accountable for the company’s success.
• Enjoy a good time while delivering first‑class service.

• Strong desire to learn and master skills required of our customer advocates.
• Competitive drive & confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers & store leaders, sharing best practices.
• Ability to balance customer experience & performance goals.
• At least 6 months of customer service and/or sales experience (retail preferred).

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay & uncapped commission earnings.
• Automatic raises when reaching milestones.
• Opportunities for career advancement.
• Culture of care & excellence.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, rewards, & more.

• At least 18 years of age.
• High‑school diploma or GED.
• Ability to stand for long periods.
• Can lift up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hrs) or part‑time (20+ hrs) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce that reflects our communities.

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