Concierge

Position: Concierge- Full Time

Apply for the Concierge – Full Time role at Watercrest Senior Living Group
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About the Company

• THERE IS A DIFFERENCE IN OUR PEOPLE – our associates answer a calling to serve seniors and their families every day.
• We have earned GREAT PLACE TO WORK status for eight consecutive years.
• Career development is a priority; outstanding work is rewarded with growth opportunities.
• The mission “To Welcome, To Care, To Serve” is rooted in Purpose, Passion, Platform, and Potential.
• A full benefits package is offered, including medical, dental, vision, 401(k) with matching, tuition reimbursement, and on‑demand pay.

About the Role

The Concierge is the initial point of contact for potential residents, families, vendors and the community – either in person or via phone. The role requires professionalism, politeness, and ensuring all guests enjoy a pleasant first experience with the community.

Essential Job Functions

• Maintain a professional personal presentation.
• Welcome visitors by greeting them in person or on the telephone; answer or refer inquiries.
• Answer the phone within 3 rings; determine the nature of the call to relay information or route call appropriately.
• Takes detailed messages with name, date, time and return phone number.
• Ensure team members receive their phone messages promptly.
• Maintain knowledge of who is available to receive an inquiry or host a tour.
• Maintain security by following procedures, logging visitor sign‑in and sign‑out.
• Maintain a safe and clean reception, lobby and Welcome Room areas in compliance with procedures.
• Receive and sort mail for the Leadership Team.
• Maintain yearly transportation log for resident doctor appointments as needed.
• Communicate with driver at least 24 hours in advance regarding resident appointment dates and times.
• Report all accidents and incidents promptly to supervisor.
• Maintain confidentiality of residents’ personal care information.
• Honor residents’ personal and property rights.
• Must be in company uniform and resident ready at all times.

Knowledge,

Skills and Abilities

• Knowledge of computers and relevant software applications, including Microsoft Office and Outlook.
• Effective communication with all levels of management, team members, residents, family, vendors and referral sources.
• Independent decision‑making abilities.
• Warm, friendly and caring communication style.
• Passion for working with senior citizens.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.

Education Requirements

High School Diploma or GED.

Experience Requirements

Two (2) years of Concierge/Front Desk Receptionist experience in a customer service‑oriented industry.

Physical Requirements

• Sitting 75% of the day.
• Concentrating with frequent interruptions.
• Working under stress and in emergency situations.
• Standing, walking, reaching, pulling, pushing and grasping as required.
• Talking and hearing effectively to convey messages, instructions and information.
• Occasionally lifting or carrying up to 50 pounds.

Occupational Exposure / Personal Protective Equipment

• Work in all areas of the community.
• Possible exposure to dust, disinfectants, cleaning chemicals, infectious waste and other conditions.
• Use of personal protective equipment (infection control kit, rubber gloves, non‑slip shoes) and adherence to safety policies.
• Follow safety policies and procedures.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Restaurants

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