Experienced Automotive Call Center Agent

Service BDC Agent Position at Lexus of Orlando and Lexus of Winter Park

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership.

Service BDC Agent - Experienced Automotive Call Center Agent

Winter Park, FL

Company:
Lexus of Orlando and Lexus of Winter Park

• Technical
  
  Skills:
  
  Proficiency in Microsoft Excel
• Team Fit:
  Dependable, driven team player with a "can-do" attitude
• Skills Required:
  
  Excellent communication, organization, and customer service skills
• Language:
  Bilingual proficiency is a plus

• Build strong rapport with guests to secure service appointments and instill confidence in the dealership
• Utilize CRM software to handle reservations and maintain effective follow-up
• Make outbound calls to schedule accessories or equipment installation for vehicle purchases
• Gain in-depth knowledge of products and services
• Provide a world‑class experience to every guest
• Flexible availability for day, evening, and weekend shifts (closed Sundays)

• Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
• Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
• Eligibility:
  Full‑time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.