Patient Care Coordinator - Dental Assistant

Patient Care Coordinator – Dental Assistant

Assisting dentist in providing dental treatment, caring and educating patients. Requires strong clinical knowledge and understanding of back‑office operations. Must hold an Expanded Duties Certificate and/or Radiography Certification at hire or within ninety (90) days.

• Assist in clinical procedures and treatments.
• Learn and comply with Coast's administrative procedures, OSHA laws, and safety guidelines.
• Maintain Material Safety Data Sheets (MSDS).
• Follow state and federal infection control standards, including use of protective barriers, disinfection, sterilization, and proper waste disposal.
• Review and complete documentation: accurate medical history, alerts, and signed consent forms.
• Document all dental procedures performed at each patient visit per dentist's instructions and legal requirements.
• Welcome and escort patients; schedule appointments and confirm calls.
• Provide dental education and information to encourage patient awareness and continuity of care.
• Present dental treatment plans and proposed continuing treatments professionally.
• Explain insurance benefits and financial options in non‑clinical terms.
• Ensure operatories are equipped and stocked; reorder inventory when necessary.
• Maintain equipment protocols: clean evacuation system, lubricate handpieces, maintain radiograph processors, and keep lab and office hygienic.
• Notify Office Manager of equipment failures or safety concerns.
• Assist laboratory duties as needed.
• Recognize signs of a dental emergency and respond promptly.
• Adhere to production standards and use communication systems for patient follow‑up.
• Maintain a professional working environment; attend morning huddles and regular office meetings.
• Adhere to uniform attire and personal hygiene standards per policy.
• Attend continuing education and training seminars as scheduled.
• Understand and comply with HIPAA regulations and maintain confidentiality.
• Perform all other duties and responsibilities as assigned.

• Retain license (Registered, CDA or EFDA) and demonstrate proficiency in expanded dental assistant functions per state guidelines.

• Active Expanded Functions Dental Assistant (EFDA) certification.
• Or, if assisting in Florida, a Registered Dental Assistant (RDA) license or Certified Dental Assistant (CDA) certificate obtained before May 2009.
• Radiography certification.
• Minimum of one year dental experience preferred.
• Excellent customer service and verbal communication skills.
• Ability to work in a high‑volume environment.

Entry level

Full‑time

Health Care Provider

Medical Practices