Dispensary Associate - Part Time

Dispensary Associate – Part-time

Department: Retail
Reports To: General Manager
FLSA Status: Regular Non-Exempt
Pay: $14.50 an hour (eligible for tips)

• Provide exceptional customer service to customers, guests, and coworkers.
• Show empathy and compassion to patients.
• Deliver the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Collaborate with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean, well-stocked workstation throughout the shift.
• Perform any other task(s) as assigned by Management.

• Assist with processing all online orders, including deliveries, in a 2‑hour timeframe.

• High‑school diploma or equivalent and experience in the field or a similar field.
• Must be a minimum of 21 years of age (or 18 years for CT, PA and WV).
• Prior experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment with a variety of personalities at various seniority levels.
• Excellent people skills and effective communication in verbal and written form.
• Work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism with strict confidentiality and discretion.
• Comprehend and follow written/oral instructions.
• Interact with customers and team members respectfully and politely.
• Communicate in conversational English, operate electronic equipment, and utilize telecommunication devices.
• Possess the mental and physical capacities necessary to perform the job duties.
• Valid driver’s license and clear driving record to fulfill the Delivery Driver role.
• Pass a comprehensive background record check.

• Must be able to move intermittently throughout the workday and see and hear or use prosthetics to adequately function.
• Function independently, have flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies.
• Related to working with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

• Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices.
• Frequently required to manipulate objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; crouch, stoop, kneel, crawl.
• Occasionally required to remain in a seated position.

• Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.
• This position will work up to 25 hours per week and will be available "after hours" based on business needs.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.