Patient Services Administrator

Job Summary

Position is responsible for providing efficient administrative support and care access to clients, patients, and the community, conducting quick informational assessments to direct individuals to the appropriate level of service needed. Works collaboratively across the organization to ensure care needs and access are addressed appropriately. The role involves managing patient administration for the onsite medical clinic, front office reception, and consulting with multi‑disciplinary care teams.

Position provides high quality administrative support to the organization by ensuring all patient‑and client‑related inquiries are conducted efficiently and accurately, creating a seamless front‑line experience for patients and staff. This support contributes to optimal patient care delivery and outcomes through reliable, responsive and confidential administrative support.

Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountability areas include service assessment and coordination, documentation and compliance, client advocacy, and collaboration and communication.

Minimum Education Level

Required:

High school diploma or equivalent. Bachelor’s degree in healthcare administration, health services management, or related field preferred.

Minimum Experience Level

Required:

Minimum two years of patient administration or related experience in a healthcare or health services setting. Will accept less experience for Bachelor‑degreed incumbents.

• Strong written and verbal communication skills with the ability to communicate complicated concepts to a wide variety of diverse populations. Spanish fluency required.
• Strong understanding of medical terms, clinical processes and care pathways.
• Knowledge of healthcare policies, confidentiality laws and data protection standards in a clinical environment.
• Demonstrated data management experience, including handling sensitive information, conducting basic data analysis and ensuring error‑free documentation.
• Demonstrated proficiency in Microsoft Office Suite, and familiarity with associated program technology (electronic health records, scheduling solutions, and billing software).
• Knowledge of healthcare compliance, billing practices (including Medicaid exclusion), and best practices preferred.
• Self‑aware, empathetic and resilient, including a customer service mindset that supports patient needs and collaborates with others.
• Ability to resolve administrative conflicts and adapt to changing priorities.
• Self‑directed and self‑motivated, proactively prioritizing competing demands efficiently and independently.
• Ability to maintain confidentiality and handle protected health information (PHI) in compliance with HIPAA standards.
• Exceptional time management, professionalism and organizational skills and abilities.

Frequent performance of position duties while standing and walking. Frequent computer use at a workstation up to two hours or more at a time. Frequently fast‑paced work with unscheduled interruptions. Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.

• Mobility within the office and parking lot.
• Motor vehicle operation to off‑campus locations and events (Travel 5%).
• Access information using a computer.
• Access clinical materials and utilize medical equipment within a clinical environment.

Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease). Occasional work outdoors exposed to elements. Frequent performance of position duties while standing and walking. Frequent computer use at a workstation up to two hours or more at a time.

This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.

Position incumbents must meet occupational demands and fitness‑for‑duty requirements. Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.

• Entry level

• Full‑time

• Health Care Provider

• Medical Practices