Head of Moderation

About the Company

We are Qoria, an ASX listed global leader in child digital safety technology and services. We operate under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qoria’ brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from harmful content online, identify children at risk based on their digital behaviours, and ensure teachers maintain focus and safe learning in the digital classroom.

30,000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries worldwide.

The Head of Moderation (US) will build and lead a regional content moderation team monitoring digital activity on school devices. This hybrid role requires a minimum of three days per week in our Orlando office.

• Recruit, manage and develop a new Education Monitoring Team in the US, driving the quality, accuracy and performance of the moderation service.
• Establish regional best practice and embed policy‑driven compliance.
• Relentlessly drive for better outcomes for children, understanding the evolving digital safety landscape.
• Build relationships with stakeholders, industry experts, and national third‑sector organisations to create trust.
• Manage compliance, governance and reporting and demonstrate proactive leadership.
• Build a culture of safety.
• Oversee the operation of the moderation service, liaise with internal and external stakeholders to ensure the service is operating efficiently and accurately.
• Identify and help implement opportunities for growth and optimise efficiency, driving increased revenue and reducing churn.
• Manage a regional moderation service with effective cover for peak hours, supported by team leaders.
• Work closely with colleagues in product, customer success, training, support, and engineering to solve problems and implement enhancements.
• Serve as the focal point for the service, recognised throughout the organisation as the leader, and manage any escalations or issues.
• Manage shift rotas, recruitment, wellbeing and other HR tasks in close collaboration with the corporate people team.
• Accountable for KPIs such as cap‑to‑mod, average handling time and quantity of escalations.
• Act as a role‑model moderator and senior escalation point for any moderator queries or questions.
• Operate with a quality focus, continually improving the output of the team for the students we are responsible for.

• Own the recruitment, onboarding and performance management of a dedicated content moderation team for US schools.
• Foster an empathetic team culture that champions safety, dignity and inclusion.
• Learn and share global safeguarding standards, lead with integrity and commitment to quality.
• Proactively collaborate with stakeholders to build trust and knowledge‑sharing.
• Engage with Product and Engineering to present opportunities for system enhancements and act as a key stakeholder in product strategy decisions.
• Develop and implement local operational strategy, including 24/7 coverage models and crisis management processes.
• Own success measures, with a culture of continuous improvement.
• Represent US moderation within our global business, supporting the nuance and cultural sensitivity required to deliver an effective service.

• 5+ years’ experience in a Trust and Safety role, with direct experience in content moderation, offender monitoring or online data analysis.
• Strong collaboration skills with cross‑functional and cross‑regional teams.
• Excellent people management and team leadership skills, including conflict resolution.
• Confidence working with ambiguity, shifting requirements and emerging technologies.
• Strong data literacy and ability to reconcile performance and outcomes data with budgets, forecasting and workforce planning.
• Fluent English and Spanish, written and spoken.
• Excellent communication, documentation and stakeholder management skills.
• Experience in child protection, child safety, social work, or similar is a bonus.

• Have natural authority and leadership skills, inspiring…