IT Field Support Specialist

Note:

This is not a remote job. Local travel between restaurant locations is required during workday.

We are seeking a hands-on IT Field Support Specialist to oversee our IT systems, hardware, and network infrastructure across our restaurant locations. You will partner with Operations and third-party vendors to ensure 24/7 system uptime, prompt technical support, and seamless day-to-day restaurant technology operations.

• System Operations & Uptime:
  Ensure 24/7 reliability for POS, software, hardware, and network systems. Develop disaster plans to maintain business continuity during disruptions.
• Operations Support & Troubleshooting:
  Partner with Operations Management to prioritize technical issues, troubleshoot user problems, and maintain up-to-date hardware and software.
• Vendor & Asset Management:
  Source quotes, manage third-party vendors, and report projected costs for system upgrades or replacements.

• Experience:
  
  3+ years of IT support experience. Experience in Quick-Service Restaurants (QSR) or retail environments is a major plus.
• Education:
  
  Associate’s or Bachelor’s degree in Computer Science, IT, or a related field.
• Technical
  
  Skills:
  
  Strong understanding operating systems, hardware/software troubleshooting and network architecture.
• Requirements:
  Valid driver’s license and reliable transportation for local travel between locations.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.