Assistant Community Manager

Company Overview

Asset Living is a third‑party management firm founded in 1986 that partners with homeowners associations and property owners to create thriving communities nationwide. We have grown from a small management office into a trusted ally in real estate, offering services across multifamily, single‑family rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Our culture prioritizes collaboration, continuous improvement, and inclusive leadership, and we are recognized as a Top and Brightest Place to Work and a member of IREM and the Accredited Management Organization program.

Under the supervision of the Community Manager, the Assistant Community Manager oversees daily operations and financial functions of a housing community, ensuring compliance with company policies, safety, fair‑housing guidelines, and liability requirements.

• Post all payments and income from applicants, residents, and non‑current residents accurately and timely.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, prepare late notices, contact residents and guarantors, and file evictions when necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill‑back of utilities where applicable.
• Perform end‑of‑month closing procedures and reporting.
• Maintain accurate records; audit resident files for accuracy.
• Walk units, post move‑out charges, statements, and security deposit refunds.

• Attend onsite daily.
• Screen, hire, train, coach, and develop onsite staff following company directives.
• Provide ongoing training, coaching, and counseling in compliance with training benchmarks.
• Promote harmony and high performance through support and leadership.
• Ensure staff compliance with company policies and procedures.
• Oversee leasing activities: secure closures, document signing, timely reporting.
• Implement marketing strategies per the annual plan.
• Address resident complaints and requests to maintain satisfaction.
• Develop and implement resident retention programs.
• Show, lease, and move in prospective residents.

• Provide excellent customer service and monitor maintenance response times.
• Maintain property appearance and ensure timely repairs through regular inspections.
• Assist in supervising all business functions related to operations.
• Plan and use property resources, equipment, and supplies economically.

• High School Diploma or equivalent; bachelor’s degree preferred, or two years experience in housing; or one‑to‑two years of related experience and/or training.
• Basic understanding and use of onsite software; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

• Maintain stationary position (standing or sitting) for prolonged periods; perform repetitive wrist, hand, and finger motions.
• Move between work sites as needed.
• Occasional ladder, stair, scaffolding, or ramp use; work in tight spaces, overhead positions, and reach for objects up to 25 lb.
• Operate machinery, power tools, motor vehicles, and golf carts; work overtime, weekends, nights, and in adverse weather.
• Work in small or enclosed spaces, flat or uneven terrain, and extreme temperatures.
• Potential exposure to hazardous chemicals.

At Asset Living, compensation is based on skill set, training, and experience, and includes a comprehensive benefits package such as medical, dental, vision, life, accidental, and disability insurance, 401(k) with employer matching, and commission or performance bonuses where applicable. Full‑time employees receive paid sick days and company holidays.

This job description provides a general overview of expected duties. It is not exhaustive or permanent and may be modified at any time. Employees may be asked to perform additional duties or take on extra responsibilities without notice.