Communications Coordinator

The Rollins College Information Technology Department isseeking a Communications Coordinator to join their team!

Help the campus feel informed and supported by sharing clear, timely, and engaging information about IT services, updates, and resources.

• Create user-friendly IT communications for departmental colleagues, as well as students, staff, and faculty across campus.
• Translate technical information into plain language so people understand what’s happening and what they need to do.
• Draft clear messages about service updates, outages, and major IT initiatives or events so the campus knows what to expect.
• Coordinate sending out IT communications, developing project communication plans and maintaining a content calendar to support planning and proactive outreach.
• Maintain and update IT communication channels—including MyRollins groups, Microsoft Teams sites, and the IT website—so information is accurate, current, and easy to find.
• Produce a variety of communication formats, including emails, digital signage, slides, FAQs, announcements, newsletters, internal social media visuals, informational one-pagers, timelines, simple graphics, and occasional promotional materials.

Help enhance campus adoption of IT-provided technology by modernizing how IT communicates so information is easy to understand, easy to find, and easy for people to act on.

• Collaborate with teams to identify training and adoption needs and contribute to the strategy and communication resources to address them.
• Contribute to a culture of product management by helping technical teams build sustainable methods of staying current and promoting new features and capabilities of existing products
• Partner with IT colleagues and other campus stakeholders on IT change management efforts, produce launches, and other strategic priorities for IT
• Gather feedback from various campus audiences to inform and improve IT communication.

Support colleagues by creating clear internal communication practices and reusable resources.

• Build a strong relationship with the College’s Internal Communications office to align and collaborate on IT Communications.
• Advise and consult with IT leadership regarding all aspects of communications, including developing strong communication strategies that meet the desired goals.
• Support the design and development of team-specific guidelines, resources, and templates-knowledge-base articles, for example.
• Develop templates, message guides, and reusable assets that help teams communicate clearly and consistently.
• Create internal documentation that supports onboarding, cross-training, and shared understanding of how we work.
• Help teams outline basic communication points for projects and workflows so information is shared in a consistent way.
• Keep internal resources organized—templates, drafts, visuals, and past communications—so colleagues can quickly find and reuse what they need.
• Support a culture of clear and proactive communication that strengthens collaboration and our IT service experience.

• Bachelor's degree in Communications, Marketing, Journalism, English, or a related field; ora combination of education and experience that demonstrates the ability to perform the essential job functions.

• Minimum of three years of experience in communications, technical writing, marketing, or related role, preferably in a technology-driven department

• Technical Translation: Exceptional ability to translate complex technical concepts (e.g., cybersecurity alerts,…