Store Protection Specialist

Store Protection Specialist – Ross Stores, Inc.

Join our team as a Store Protection Specialist at Ross Stores, Inc. Ross is a leading off‑price retailer with over 2,200 stores. Our focus is delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience for customers.

As Part Of Our Team, You Will Experience

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

General Purpose

This position provides a visible presence at the store entrances/exits, mitigates theft and fraud, and maintains a safe and secure environment for associates and customers. The Specialist greets all customers in a prominent, courteous, and friendly manner, deters theft opportunities, monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortages.

Essential

Functions Maintaining Safe & Secure Environment

• Understands that safety is the number one priority; practices safe behaviors and assists Store Leadership.
• Provides visible “command” presence at store entrances/exits and sales floor in Company issued vest/required black attire.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers and answering questions courteously.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Involves regularly with internal and external partners (conference calls, district meetings, educational sessions, recognition).
• Assists with other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains a professional appearance according to the company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
• Effectively communicates findings to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response and executes best practices to maximize productivity.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage.
• Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions (background screening, medical exams, fingerprinting, drug testing).

Physical Requirements /Ada

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to lift or lower objects more than 25 lbs. from one level to another.
• Must be able to regularly bend, stoop, or crouch.
• Certain assignments may require other qualifications and skills.

Employment Information

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious faith, age, national origin, ancestry, physical, mental, or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and other protected categories under federal, state, or local laws.

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