Customer Success Manager

Responsibilities

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

• Experience in Customer Success, Project Management, Account Management or a comparable customer-facing role
• Technical understanding and interest in digital payment solutions
• Experience in hospitality, vending, POS systems or self-service solutions is an advantage
• Structured and solution-oriented working style
• Ability to coordinate multiple projects and stakeholders simultaneously
• Strong communication skills and a confident manner with customers and partners
• High level of initiative and team orientation
• Excellent German and English skills;
  French is a plus