Expert Technical Support LTSA

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Expert Technical Support LTSA

Location:

Winterthur

Job Startdate:
By Agreement

Workload: 100%

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement)
• Ensure timely handling of customer inquiries, investigations, and troubleshooting activities
• Contribute through Root Cause Analysis, technical reporting, and continuous improvement
• Support product development activities and cooperate with WIDE Remote Monitoring Centers
• Provide Technical Customer Support and perform Technical Analysis and Troubleshooting
• Reporting and Documentation
• Product Improvement and Knowledge Development

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent educational background
• Strong experience and knowledge of 2-stroke marine engines and their operation
• Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage
• Experience in technical troubleshooting, performance analysis, and remote investigations
• Strong analytical mindset with excellent attention to detail and systematic problem-solving skills
• Customer-oriented approach with commitment to delivering high-quality technical support
• Excellent communication and collaboration skills with the ability to work independently
• Good knowledge of Microsoft Office applications and digital reporting tools
• Strong command of English, both written and spoken
• Passion for learning, new technologies, and continuous professional development

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities