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WFM Analyst Incidents

Job in Winterville, Pitt County, North Carolina, 28950, USA
Listing for: Victra-Verizon Authorized Retailer
Full Time position
Listed on 2026-10-07
Job specializations:
  • Business
Salary/Wage Range or Industry Benchmark: 65000 - 95000 USD Yearly USD 65000.00 95000.00 YEAR
Job Description & How to Apply Below
Position: Real-Time WFM Analyst: Performance & Incidents

Hunter Super Techs - TurnPoint is seeking a Workforce Management specialist to monitor real-time contact center performance, prepare dashboards, and manage alerts to ensure operational continuity. The role emphasizes KPI tracking, incident response, and data-driven staffing decisions.

The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate under pressure to leadership.

We are seeking a motivated Real-Time WFM Analyst:
Performance & Incidents to join Victra-Verizon Authorized Retailer in Winterville, NC, United States.

Join us at Victra-Verizon Authorized Retailer as our next Real-Time WFM Analyst:
Performance & Incidents in Winterville, NC, United States.

We are currently recruiting a Real-Time WFM Analyst:
Performance & Incidents for our team in Winterville, NC, United States.

This is a strong opening to take on the Real-Time WFM Analyst:
Performance & Incidents role at Victra-Verizon Authorized Retailer.

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