PT Support Specialist - Bulldog

• Prior experience in a front desk or customer service role
• Ability to interact professionally and empathetically with diverse populations.
• Strong verbal and written communication skills.
• Familiarity with Microsoft Office Suite.

Bulldog Central is Pitt Community College’s one-stop hub for student support, providing guidance, resources, and friendly assistance to help students navigate their college experience. As the first point of contact for many students, Bulldog Central plays a vital role in fostering a welcoming and supportive campus environment.

We are seeking a friendly, professional, and student-focused individual to serve as a Part-Time Support Specialist. This role is essential in creating a positive first impression and ensuring students, staff, and visitors receive accurate information and compassionate support.

Essential Duties and Responsibilities

• Greet students, staff, and visitors warmly and professionally.
• Serve as the first point of contact for Bulldog Central inquiries.
• Provide accurate information about services, events, and campus resources.
• Answer phones, emails and respond to walk-in traffic.
• Direct individuals to appropriate departments or campus locations.
• Maintain front desk supplies and ensure the area is clean and welcoming.
• Assist students in navigating online systems and digital tools.
• Listen actively to student concerns and provide compassionate responses.
• Refer students to appropriate support services when needed.