Insurance Customer Service Representative

Welcome to Winterville Insurance, a company dedicated to providing exceptional service and fostering a collaborative work environment right here in Winterville, North Carolina. We are excited to invite applications for the role of Customer Service Representative. As a key member of our team, you will be at the forefront of our interactions with clients, ensuring their needs are met with a warm and inviting approach.

Your role will be pivotal in helping us maintain our commitment to providing unparalleled customer satisfaction and support. With the opportunity to work in a dynamic and supportive setting, you will have the chance to grow professionally and make a positive impact on our clients' experiences. Join Winterville Insurance, where we value dedication, a positive attitude, and the drive to excel in customer service.

If you are ready to go the extra mile and be part of a company that appreciates hard work and enthusiasm, we welcome your application!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Appreciation Lunches
• Team Building Events
• Home and Work Life Balance
• Family Friendly

Customer Interaction:
Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience.

Complaint Resolution:
Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards.

Information Provision:
Educate clients on products, policies, and procedures to facilitate informed decisions.

System Updates:
Enter and update customer information in the company's database accurately.

Feedback Gathering:
Collect customer feedback and communicate insights to management for service improvement.

Team

Collaboration:

Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction.

P&C license preferred. Willing to train. Must obtain within 90 days of hire. Licensing assistance available.

Education:

High school diploma or equivalent required.

Experience:

Prior experience in customer service in the insurance industry is strongly preferred.

Communication

Skills:

Excellent verbal and written communication skills are essential.

Problem-Solving:
Strong ability to handle and resolve customer issues effectively.

Customer Focus:
Demonstrated commitment to exceeding customer expectations and providing exceptional service.

Organizational

Skills:

Ability to manage multiple tasks and priorities with attention to detail.

Tech-Savvy:
Proficiency in using standard office software and familiarity with CRM systems.

Team

Collaboration:

Capable of working collaboratively in a team-centric environment.

Adaptability:
Willingness to adapt to changes in a dynamic working environment.