Lead Trainer

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Are you an experienced Trainer familiar with a wide variety of training methods and comfortable with conducting engaging training workshops, seminars, and on the floor training in a virtual environment and face to face? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Lead
Trainer
, you will show, teach, and coach on all operational and training activities in both virtual and face‑to‑face settings. This includes a partnership with leadership and the Store Support Center. You will deliver standardized trainings that reflect the organization's goals inside of Victra
. May assist in the development of training programs aimed at aligning employee performance with organizational goals.

A Lead
Trainer is passionate about equipping Victra team members with the tools and training necessary for an exciting career path. Embodies our Core Values:
Performance, Collaboration, Integrity, Innovation, and Celebration. You will also be excited to be a part of V Nation!

You will be a part of a winning culture and fun atmosphere that supports creativity and growth.

• Lead, develop, and motivate our employees throughout the organization to foster an environment of learning and development
• Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training
• Assess and advise management on the effectiveness of programs and practices
• Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs
• Support daily needs of other Trainers, specifically regarding classroom management, learner feedback, and fostering strong field relationships
• Contribute to the growth of your peers by providing trainers with direct and actionable feedback
• Collect and interpret course and trainer feedback, and debrief this information with Trainers
• Work closely with the instructional design team to help build, enhance, and update content based on your facilitation expertise
• Conduct audits on existing procedures and policies, suggest and prepare process improvements
• Assess and advise Training Manager on the effectiveness of programs and practices
• Other job-related duties as assigned

We look for the Lead
Trainer to have a passion for developing others. Of course, being extremely organized and able to develop deep relationships internally and externally will be a requirement for this role. You should maintain a keen understanding of training trends, developments, and best practices. We also look for the Victra Lead Trainer to bring:

Bachelor's degree in education, human resources, or relevant field.

• 3-4 years of work experience in a learning and development, preferably with a training background
• Experience writing and supporting training curriculum
• Demonstrable analytical, problem‑solving, and time management skills
• Familiarity with traditional and modern training methods (mentoring, coaching, on‑the‑job, or in‑classroom training, e‑learning, workshops, simulations, etc.)
• Demonstrated ability to provide effective and actionable feedback

Ability to sit and stand for extended periods of time

• Travel various up to 50%

• We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Education and Training

Industries:
Telecommunications

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