WFM Analyst Staffing Insights
Listed on 2026-10-11
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IT/Tech
Data Analyst, Business Intelligence
Victra in Winterville, NC is seeking a Workforce Management professional to monitor real-time contact center performance and ensure operational continuity.
You will prepare dashboards, track service levels, AHT, queue lengths, and agent availability, and respond to alerts by coordinating with supervisors and IT. This role emphasizes analysis and incident support, with proactive staffing adjustments and opportunities for career growth at Victra.
This opening is for the Real-Time WFM Analyst:
Performance & Staffing Insights role at Victra.
For the Real-Time WFM Analyst:
Performance & Staffing Insights position at Victra, we are reviewing applications now.
Step into the Real-Time WFM Analyst:
Performance & Staffing Insights role at Victra in Winterville, NC, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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