Assistant Business Unit Leader

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Full Time Winterville, Winterville, NC, US

12 days ago Requisition

ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a Best Christian Places to Work awardee for the last 9 years. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Assistant Business Unit Leaders are at the heart of that mission.

If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team.

You’ll work alongside the Business Unit Leader to ensure smooth store operations, high-performing team culture, and excellent customer service. This leadership role balances people, process, and product to help deliver the ACR Way every day. It is expected that the Assistant Business Unit Leader will work a minimum of 42.5 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday.

Occasional evening and weekend work may be required as business needs arise.

• Support and coach team members in delivering consistent, high-level customer experiences
• Assist in managing daily operations including inventory, counter sales, and order fulfillment
• Help maintain a clean, organized, and efficient store environment
• Resolve customer issues with empathy and urgency
• Lead by example in upholding ACR’s core values
• Contribute to store sales goals and team development plans
• Support training initiatives that ensure teammates are knowledgeable about products, processes, and best practices to better serve ACR customers.
• Act as an advocate for your team and actively facilitate new team member mentoring.
• Work with the BUL and Distribution team to ensure that the store is stocked with the appropriate levels of inventory
• Assist in marketing and new product team communications
• Ensure continuous improvement on store procedures
• Travel:
  This role requires up to 25% travel between stores

• Help team members grow and perform at their best
• Empower contractors with reliable service and accurate solutions
• Keep the store running efficiently to prevent costly delays for HVAC technicians
• Ensure products are stocked, accurate, and accessible when needed
• Strengthen the store's reputation as a trusted partner in the field

• High School Diploma or GED
• 3 years experience in the HVAC industry (preferred)
• 3 years experience in a customer facing role
• 1 year experience in a supervisory, lead, or management position
• Current and Valid Driver’s License
• 1 year forklift experience
• 2 years experience using inventory/ERP tracking software (preferred)
• 1 year experience driving a 26 foot straight truck (preferred)
• Knowledge of the HVAC industry products and practices
• Ability to multitask in a fast-paced environment
• Positive team-oriented mindset with a commitment to excellence
• Demonstrated ability to learn and use new technology
• Excellent customer service and communication skills
• Strong Critical Thinking skills and problem solving ability
• Excellent organizing, planning, and prioritization skills
• Strong active listening and social perceptiveness
• Meet physical demands:
  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is…