Home Care Scheduler

** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
** Current Employees of*
* ** Neighbor Health**- Please use our  portal to apply for positions.

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** Time Type:
** Full time
** Department:
** PACE Community Care
** All Locations:
** 155 Addison Street
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* Position Summary:

** Responsible for the coordination of scheduling home health staff and services as ordered by the PACE IDT and in accordance with the individual care needs and requirements of PACE participants. Communicates effectively with staff, participants, families, and contractors. Independently problem-solve with participants, families and staff in accordance with job role/scope of practice. Seeks input form supervisory staff as appropriate to resolve scheduling issues and conflicts.

Works effectively under time –limited circumstance and with minimal supervision.

Schedule In Home services for PACE Participants as established and requested by clinical staff of PACE to include both Internal staff and External preferred contracted vendors

Coordinates Internal/External Home Care referrals for PACE Participants to include the following:
* Updating of Appt. Desk
* Provision of Service Note in EPIC
* Notification of schedule to participant and/or families

Reviews participant list of upcoming scheduled visits on a weekly basis for accuracy, makes changes to Appt. Desk as needed and notification of schedule changes to clients and team.

Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.

Notification to participants and team of periodic changes received from external agencies to include the following:
* Staffing changes
* Scheduling conflicts/changes
* Staff absences

Documents notification as a telephone encounter in the EMR.Responsible for coordination of the weekly community health aide schedule, including scheduling of supervisions and introductions for nursing staff of HHA’s.Responsible for the weekly distribution of Community Health Aide and Supportive Housing Schedules.

Responsible for Supportive Housing Staffing on a monthly basis. Responsible to complete the schedule by the 15th each month for the following month.

Responsible to coordinate filling vacancies in the following order:
* Per Diem
* Part time staff
* Agency staff
* Over time use of Full Time Staff on a rotating basis

Responsible for tracking Overtime and agency usage and reviewing with the Home Care Management staff on a weekly basis

Working with the Home Care management staff oversees the Holiday and vacation schedules of the health aides.

Assist Home Care Management with system development and projects.

Assists in the coordination of monthly clinic staff schedules for Nursing and Medical Assistants.

Assists as requested with the vacation schedules of clinic staff for Nursing and Medical Assistants Maintain the HHA and Building Aide Phone List and Clinical Staff as requested by Nursing Management Attends Heath Center/PACE specific meetings as requested by the Home Care Management Staff.

Meets bi-weekly with direct supervisor

Is a member of PACE committees as requested by Home Care Management.

Assist with translating for various interdepartmental needs (if applicable)
Office supply monitoring and ordering

Other duties as assigned and applicable to the role Covers HHA sick calls

Monitors Outlook and EPIC inbox:
Patient Calls, Staff messages, Orders, CC’d Charts, and completes all tasks and follow up associated with each Liaison between external vendors and internal staff for communication of any time-sensitive issues to ensure follow up and resolution

Invoice reconciliation for contracted building support

Handles all communication with agencies regarding contracted aides and their schedules

Distributes & prints supportive housing schedules & assignments on a weekly basis

Distributes Clinical & HHA schedule to clinical…