Special Business Accounts Specialist

Special & Business Accounts Specialist

Grand Rapids, MI

Full-Time

38

As Michigan's largest credit union, we strive to deliver exceptional service to our members while fostering a culture built on curious minds, collaborative hearts and continuous excellence. If you're looking for your next opportunity to grow your career and broaden your experience within LMCU,

LMCU is seeking a detail oriented and service driven Special & Business Accounts Specialist to support the administration and oversight of business, special, and high risk account relationships. This role serves as a valuable resource for members and employees by reviewing legal and organizational documents, interpreting ownership and signer authority, and helping ensure accounts are established and maintained in accordance with applicable regulations and internal policies.

Working closely with branch employees and internal partners, this position helps mitigate operational and compliance risk through accurate account administration, specialized transaction processing, and guidance on complex account structures including trusts, estates, fiduciary relationships, and business entities. The ideal candidate brings strong analytical skills, attention to detail, sound judgment, and the ability to interpret documentation while providing exceptional service and support.

This role offers an opportunity to build expertise in specialized account administration while contributing to the credit union's commitment to operational excellence and member service.

• Administer business, special, and high risk account programs, including account setup, maintenance, specialized servicing, and death claim processing
• Provide guidance to members and employees regarding complex account ownership structures, legal documentation, and banking requirements
• Review and validate business entity documentation, trust instruments, court orders, resolutions, and signer authority documentation
• Ensure accounts are established and serviced accurately while maintaining compliance with regulatory and organizational requirements

• Process transactions and service requests related to specialized and high risk accounts, including research, follow up, exception handling, and error resolution
• Review legal and supporting documentation for completeness, consistency, and compliance with applicable regulations and policies
• Provide guidance and corrective feedback on branch submitted documentation and elevate when appropriate
• Maintain accurate records and support updates related to legislative, regulatory, and procedural changes

• Utilize regulatory and state resources to verify entity status, ownership information, registration requirements, and account eligibility
• Partner with internal stakeholders to maintain accurate compliance resources and reference materials on the employee intranet
• Research and validate information necessary to support specialized account administration and risk mitigation efforts

• Process monthly reports related to account documentation and account administration activities
• Calculate and distribute IOTA and IOLTA interest payments to designated bar foundations
• Support account reviews and reporting processes that promote operational accuracy and compliance

• Assist in training and mentoring team members within the Special & Business Accounts area
• Support the development and delivery of training content related to business and special account procedures
• Provide procedural guidance and support to branch employees and…