EMS Administrative Assistant

EMS Administrative Assistant
The EMS Administrative Assistant provides high-level administrative and operational
support to EMS leadership and department staff. This position plays a critical role in
supporting daily office operations, employee onboarding, billing quality assurance,
employee health coordination, scheduling activities, and regulatory documentation
processes. The ideal candidate is highly organized, detail-oriented, professional, and
capable of handling sensitive information in a fast-paced healthcare environment.
Essential Job Functions

• Perform billing quality assurance reviews to ensure patient care reports and documentation are complete and accurate prior to billing submission
• Assist with coordination of medication ordering, receiving, inventory tracking, and related documentation
• Coordinate employee health processes including required screenings, immunization records, and compliance tracking
• Assist with onboarding of new employees including paperwork completion, orientation coordination, and system access requests
• Coordinate ordering and distribution of employee uniforms and related supplies
• Manage and track non-clinical complaints and assist with complaint follow-up documentation
• Review and manage employee timecards for accuracy and completeness prior to payroll processing
• Answer department phone calls, route calls appropriately, and take detailed messages
• Assist with collection and preparation of records related to subpoenas, legal requests, and documentation requests
• Coordinate student clinical scheduling and maintain communication with educational institutions
• Coordinate interviews for prospective employees including scheduling, applicant communication, and interview logistics
• Maintain organized filing systems and administrative records
• Assist leadership with special projects and other administrative duties as assigned

Minimum Qualifications

• High school diploma or GED required
• Must have previous EMS experience
• Previous administrative experience in healthcare, EMS, hospital, or public safety
• setting preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information professionally
• Ability to work independently and prioritize tasks effectively