Warranty Specialist

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WARRANTIES SALARIES Regular Full-Time Pewaukee, Pewaukee, WI, US

Job Title:

Warranty Support Specialist

Reports to:

Accounts Payable and Warranty Manager

Gustave

A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Warranty Support Specialist reports to the Accounts Payable and Warranty Manager.

Primary Responsibilities

• Manage the Trane warranty parts returns
• Manage the Rush Orders for Trane
• Enter Dealer Warranty Credits / Fix report for import
• Back-up to the Warranty Specialist role
• Process the allowance claims
• Monitor the Warranty inbox and answer calls on the Warranty line
• Process labor credits
• Process bill-backs to customer
• Back-up the front desk as part of a team rotation

Skills/ Qualifications

• Commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Demonstrated ability to complete responsibilities efficiently and accurately.
• Ability to work independently, strong attention to detail and organizational skills.
• Efficient and accurate data entry skills.
• Ability to research discrepancies and work in multiple software sites.
• Thrives in a fast-paces environment.
• Effective Team Player and collaborates with all members of Gustave
  
  A. Larson Company.

Education/Experience

• High School Diploma or GED required.
• Entry level position. Minimum 2 years experience in Warranty or relevant experience preferred.
• Proficient skills in MS Office Suite, specifically Microsoft Excel.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind:
Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.