Customer Success Account Manager- Select; Green Bay, WI

Customer Success Account Manager
- Select (Green Bay, WI)

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- Select (Green Bay, WI) role at UPS

Effective January 2026, this is a Non-MIP Full-Time Sales Management position with an enhanced sales incentive plan.

• Issue Management:
  Serve as the primary point of contact and advocate for designated accounts. Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.
• Value Creation / Strategic Engagement:
  Proactively engage existing customers to identify and mitigate risks, ensuring customer satisfaction and retention. Conduct frequent business reviews to provide insights and recommendations. Assess customers’ business objectives, challenges, and success metrics to align UPS offerings. Develop and execute tailored success plans, driving adoption and maximizing ROI. Create strategies for upselling/cross-selling opportunities to drive account growth. Regularly create QBRs/QVPs for customers.
• Analytics/Reporting:
  Monitor customer mix and performance metrics to support balanced retention efforts. Update UPS DRIVE with retention data and plan next steps for churn prevention/growth. Stay informed on industry trends to provide strategic guidance through UPS offerings.

• Demonstrated capability to manage high-value accounts with a customer-centric approach.
• Exceptional problem-solving skills.
• Outstanding communication skills across various platforms.
• 3-to 5 years in customer success, account management, or other customer-facing roles.
• Proven ability to balance proactive customer engagement and process efficiency.
• Growing expertise in medium/large customer relationship management.
• Bachelor’s degree in business, marketing, or a related field (preferred).

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.