Client Management Director

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision‑making through our AI‑first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet.

Global leaders like Google, Pepsi Co, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform — deepening adoption, expanding footprint, and positioning o9 as a long‑term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes.

You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.

• Client Relationship & Executive Engagement
  • Relationship ownership:
    Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C‑suite level.
  • Executive business reviews:
    Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.
  • Escalation management:
    Own escalations end‑to‑end — triage, coordinate resolution, and communicate proactively throughout.
• Value Realization & Adoption
  • Value tracking:
    Define and monitor client outcome metrics — planning cycle time, MAPE, planner productivity, inventory health — and keep them central to every client interaction.
  • Adoption acceleration:
    Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post‑Game Agent (PGA).
  • Process transformation:
    Help clients consolidate fragmented data environments and shift planners from manual analysis to exception‑based, AI‑guided workflows.
• Platform Expertise & Thought Leadership
  • Deep platform knowledge:
    Maintain hands‑on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.
  • AI‑enabled planning advisory:
    Guide clients on deploying o9’s Agentic AI capabilities, including the Post‑Game Agent.
  • Industry relevance:
    Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.
• Commercial Growth Renewal ownership
  • Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.
  • Expansion pipeline:
    Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.
  • Commercial negotiation:
    Lead contract renewals, SOW expansions, and new SaaS component additions.
• Cross‑Functional Collaboration
  • Internal advocacy:
    Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.
  • Delivery partnership:
    Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.
  • Knowledge sharing:
    Document success stories and best practices to support institutional knowledge and pre‑sales activities.

• 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.
• Proven track record managing complex, senior‑level client relationships in enterprise SaaS or supply…